RETURN POLICY
NO HASSLE RETURNS OR EXCHANGES
You can return any SEXI BIKER purchase within 30 days for an exchange or refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In order to qualify you must have the item’s receipt or proof of purchase and the product must be in new, unused/uninstalled condition. All original packaging and tags must be intact and included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted. Please do not send your purchase back to the manufacturer.
Returns will be refunded to the original form of payment once the items have been received and inspected. If we are unable to refund to the original payment method, your refund will be made in the form of store credit. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account. Partial refunds will not be granted. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Non-returnable items:
- Intimate items
- Bodysuits
- Gift cards
Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
RETURNS PROCESS
You can request a return authorization number (RA#) by emailing one of our return team at returns@sexibiker.com or by contacting us through our return customer service page. Be sure to have you order number available and once approved, follow these instructions:
Once you receive your Return Authorization email, please print the included form and label if provided including it with each shipment back to Sexi Biker. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. If it arrives damaged the package will be rejected by our returns department.
Returns should be shipped to the following address noted on your return authorization instructions:
Be sure to retain your return tracking information. Sexi Biker is not responsible for packages lost during return shipment. You will receive a confirmation email from Sexi Biker when your return is processed which will include the full details of refund credited. We will also notify you of the approval or rejection of your refund.
LATE OR MISSING REFUNDS
Late or you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@sexibiker.com.
DOMESTIC RETURNS
For returns within the contiguous United States, please note that you are responsible for the cost of shipping the item to Sexi Biker. We strongly recommend that you insure the package, as well as using a carrier that provides a tracking number and signature. All shipments must be prepaid; packages shipped COD will be rejected. Sexi Biker Brand Exclusive Products are eligible for free prepaid returns within the contiguous 48 United States.
Shipping costs are non-refundable. When you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
EXCHANGES
Need to make an exchange? We only replace items if they are defective or damaged. After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!
If your new exchange order qualifies for free ground shipping (details), it will ship out with no additional shipping fee. You are still responsible for return shipping costs on your original order to Sexi Biker.